Customer service is just as important in an internal service delivery model as it is with externally facing services. It’s often even harder to achieve, however, and can have a significant impact on the customer satisfaction food chain, since what you deliver affects the productivity and success of those receiving your services.
Whether your customers are tenants in a commercial building, employees and departments in a corporate environment, strategy and initiatives related to customer service can improve results, retention and your reputation.
Strategic Advisor can help you assess your processes, implement better customer service techniques and implement Customer Satisfaction surveys that enable you to assess your results and make changes that your customers will appreciate.
Our experience includes winning the BOMA Pinnacle award for Customer Service in 2004 for an employer, increasing customer satisfaction in a large outsourced facility portfolio and giving presentations and writing articles on Cusomer Service, including how to develop a customer satisfaciton survey.